A customer getting solution by complaining on social media be it HN, Twitter or Facebook. Should destroy all of the face of company and remove any trust anyone have left to them. Any stories heard that someone got solution by complaining on Facebook, Twitter or NH or some secretive other channel should be direct indicator that company is not worth working for and should be driven out of business...
But sadly, such actions are applauded here... Not mocked like they deserved and shown as pure failures of the company to treat their customers equally and well.
A customer getting solution by complaining on social media be it HN, Twitter or Facebook. Should destroy all of the face of company and remove any trust anyone have left to them. Any stories heard that someone got solution by complaining on Facebook, Twitter or NH or some secretive other channel should be direct indicator that company is not worth working for and should be driven out of business...
But sadly, such actions are applauded here... Not mocked like they deserved and shown as pure failures of the company to treat their customers equally and well.