they actually got a cron job that scans the hn api for posts like this, which automatically replies "hi this is edwin from stripe here" + some human relatable reason generated thru machine learning.
edwin is not a human, he's a super ai developed in stripe skunk works division.
Serious question that comes up every time I see you: When you leave Stripe, are we going to be shouting into the HN void? I've seen you here so often when Stripe is acting up, but how is it that this stuff happens so often and that HN is the most effective means of resolution?
This is probably not the case, but it very much looks like if I'm a green name on HN or someone with no rapport, or who doesn't have a catchy title on their "stripe hurt my business" post, that I'm just not going to get the right amount of support on HN to get stripe via you to fix my issue.
Is this something that's talked about at all in the upper echelons of stripe? I am not the only person who feels this way from the HN crowd.