Well, I don't consider it a _bad_ experience; I understand that my usage has contributed significantly to the problem. If Apple were to give me the runaround here, my story would likely be very different. I may have abundant patience but it is finite.
I wouldn't dare prescribe my regimen for how I deal with things beyond my control, but for interested parties I would say daily meditation and exercise have helped me turn down the volume on such things.
I do appreciate your ire, as I share it.
I wish whatever tricks Apple used, they could implement at the Post Office and Car Dealerships. I don't even care if I have to undergo exploitive psychology, I just don't want to be miserable with things outside my control.