faitswulff parent
Well, if we’re just talking about unwanted opinions, then a sighted person tone policing a visually impaired user rubs me the wrong way. What if they use discord to keep in touch with their family and the product is unusable to them now? Why do you care how emphatically someone expresses how they cannot even properly see the product in question anymore? Imagine stepping into a car and the windshield is completely painted over. You need it to go somewhere. You would be irate! Do you need someone else telling you “you aren’t saying how, specifically, it affects you?” or “why don’t you ask nicely?” Have a little sympathy and the problem is clear. Discord doesn’t need your sympathy. They have an obligation - possibly even a legal obligation - to keep their products accessible to their end users.
I agree that Discord should maintain accessibility in their products, and I can sympathize with how frustrating it is when services you rely on break.
I think we are in agreement here - this post is an emotionally charged person venting. I don't have any problem with that, but maybe there is a better way to vent than on the discord support page. If you want to actually effect change, this is not the way to do it.
What you're doing is called tone policing and it's not helpful. Would the post have gotten as much attention if the poster had been meek and polite? Probably not.
people are allowed to have opinions on how other people express themselves. where does the policing come in, I don't understand
The policing comes in when the top comment criticizes how the poster presents themselves instead of addressing the content of the post.