It's largely arguing that most of the cybercrime jobs basically are desk jobs. It principally says two things.
First, that most jobs in cybercrime involve selling services to end users and whenever you sell services you not only have to provide customer support which sucks but your customers will have reliability and usability expectations which become annoying to fulfill when you have to maintain your infrastructure in a clandestine way.
Second, most of the positions in criminal orgs involve low skill bitch work because if you had the skills to do the real programming / security / ops work required to do more creative cybercrime then you could easily go get a legitimate job with great pay or go do your own thing.
First, that most jobs in cybercrime involve selling services to end users and whenever you sell services you not only have to provide customer support which sucks but your customers will have reliability and usability expectations which become annoying to fulfill when you have to maintain your infrastructure in a clandestine way.
Second, most of the positions in criminal orgs involve low skill bitch work because if you had the skills to do the real programming / security / ops work required to do more creative cybercrime then you could easily go get a legitimate job with great pay or go do your own thing.