+1 we had the exact same bad experience with Zenefits.

It looked easy and nice at the beginning, but quickly became a nightmare when they did mistakes for half of our employees. Once mistakes were done, it became harder and harder to contact their customer service. The rep was nice but completely ignorant.

It's sad to see that Gusto/Zenpayroll, who provide a very high quality service, doesn't grow as fast as Zenefits.